King Khalid Airport and Saudia Record Lowest Complaint Rates in August
The General Authority of Civil Aviation (GACA) has released its passenger complaint report for August 2026. KKIA and Saudia tops in the list.
Saudi Arabia’s General Authority of Civil Aviation (GACA) has released its passenger complaints index for August 2026, showing complaint rates for national airlines and airports across the Kingdom.
The report compares operators based on the number of complaints per 100,000 passengers and their compliance in handling passenger complaints.
Airline Complaints
GACA received 2,402 complaints against national airlines in August 2026, up 4% from 2,313 complaints recorded in August 2025.
Saudia recorded the lowest complaint rate among the national airlines, with 22 complaints per 100,000 passengers and a 100% complaint-handling compliance rate.
The complaint rates were:
- Saudia: 22 complaints per 100,000 passengers — 100% compliance
- Riyadh Air: 52 complaints per 100,000 passengers — 97% compliance
- flynas: 57 complaints per 100,000 passengers — 100% compliance
- flyadeal: 108 complaints per 100,000 passengers — 97% compliance
The most common complaint categories varied between airlines and included issues related to flights, tickets and transportation services.
Saudi Airport Complaints
Saudi airports received a total of 94 complaints in August 2026, down 33% from 140 complaints during the same month last year.
Airports Handling More Than 6 Million Passengers
Among international airports serving more than six million passengers annually, King Khalid International Airport in Riyadh recorded the lowest complaint rate, at just 0.3 complaints per 100,000 passengers.
The Riyadh airport received 11 complaints during the month and achieved a 100% complaint-handling compliance rate.
King Abdulaziz International Airport in Jeddah recorded a rate of 1 complaint per 100,000 passengers, followed by Prince Mohammed bin Abdulaziz International Airport in Madinah at 1 and King Fahad International Airport in Dammam at 2.
International Airports Handling Fewer Than 6 Million Passengers
Taif International Airport recorded the lowest complaint rate in this category, at 1 complaint per 100,000 passengers. The airport received one complaint during the month and achieved 100% compliance in handling complaints.
Prince Naif International Airport in Qassim also recorded a rate of 1 complaint per 100,000 passengers, followed by Al Jouf and Abha international airports at 2 each.
Domestic Airports
Among domestic airports included in the report, Wadi Al-Dawasir Domestic Airport recorded the lowest complaint rate, at 7 complaints per 100,000 passengers.
The airport received only one complaint during August and achieved a 100% complaint-handling compliance rate.
King Saud Domestic Airport recorded a rate of 8 complaints per 100,000 passengers, with five complaints received during the month.
How to Submit an Airline Complaint
Passengers who experience a problem with an airline should first submit their complaint directly to the carrier.
Under GACA’s passenger-rights procedures, airlines are required to address complaints within seven days. If the complaint is not addressed within that period, passengers can escalate the case to GACA through its electronic services or contact the unified call center at 1929.
Sources
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