Amar Iqama Help Center

Need help with a request, a payment, a refund or a cancellation? Open a support ticket and our team will reply on it.

Before you open a ticket

Check the status of your request on the track page — most questions are answered by the status shown there. For document requirements, each service page lists the exact uploads needed.

Payments and refunds

Card payments are refunded to the original payment method. Bank transfer payments are refunded to the sending account, minus the 3% bank processing fee. Card payments are subject to a 10% gateway fee. Special cases are reviewed individually.