Salary Delay: How to Accept or Reject Employer Justification on Mudad

Learn how to accept or reject employer justifications for salary delays on Mudad platform in Saudi Arabia and understand your employee rights.

What is Mudad?

Mudad is Saudi Arabia’s official digital payroll management platform launched by the Ministry of Human Resources and Social Development (MHRSD) under the National Transformation Program 2020. The platform operates as the official system for the Wage Protection System (WPS) and monitors salary payments for all employees in private sector establishments, including both Saudi nationals and expatriates.

The platform automates salary calculations, deductions, and disbursements while integrating with businesses’ HR and financial systems. Mudad works with major Saudi banks to ensure seamless salary transfers.

Understanding the salary violation process

When your employer delays salary payments or violates wage protection regulations, Mudad automatically detects this non-compliance and initiates a structured process:

Violation detection: The system identifies wage payment delays or discrepancies
Employer notification: Your employer receives a WPS violation notification requiring justification within 10 days
Employee notification: Once your employer submits their justification, you receive an SMS notification

How to accept or reject employer justifications

Registration process

If you haven’t registered with Mudad yet, follow these steps:

Reviewing and responding to justifications

Log in to your Mudad account: https://mudad.com.sa/login
Open the notification about your employer’s justification
Choose one of the following:
Accept – Agree with the explanation (case closed, no further investigation)
Reject – Disagree with the explanation (case goes to the Ministry of HR for investigation)

Note: If you do not respond within 3 days, the system automatically accepts the employer’s justification.

Critical timeframes to remember

Employer response time: 10 days to provide justification for delayed salary payments
Employee response time: 3 days to accept or reject the justification
Auto-acceptance: If you don’t respond within 3 days, the system automatically accepts the employer’s justification

What triggers salary violations on Mudad

The platform generates violation alerts for several scenarios:

Assigning unreasonably low or high basic wages to employees
Salary deductions exceeding 50% of an employee’s wage
Employee basic wage not recorded on Mudad for more than 90 days
Basic wage not entered in designated system fields
Complete failure to pay wages on time
No record of wage disbursement

Penalties for non-compliant employers

Penalty timeline for non-compliance

Two-month delay: Suspension of all ministry services except work permit issuance and renewal

Three-month delay: Complete suspension of all services, and employees may transfer to another employer without current employer’s consent

Financial penalties

Establishments face fines of SAR 10,000 for each month of delay in paying workers’ wages on due dates.

Automatic inspection timeline

When establishments delay submitting wage protection files by more than 20 days:

Day 0-10: First reminder to upload wage file
Day 10: Second reminder if file remains unsubmitted
Day 15: Final warning for non-compliant establishments
Day 20: Automatic inspection request sent to Inspection Department

Additional consequences include prosecution through judicial authorities and potential business license withdrawal for severely non-compliant companies.

Your rights as an employee

Under Saudi Arabia’s wage protection system, you have the right to receive your salary on time and challenge any employer justifications for delays. The Mudad platform ensures transparency in this process by giving you direct access to review and respond to employer explanations.

Remember that your response within the 3-day window is crucial – failure to respond will automatically accept the employer’s justification, potentially closing your case without investigation.